Automotive & car care
Timely service reminders that bring customers back to your workshop
Vehicles per customer, maintenance schedules, digital warranty cards and automatic reminders on Zalo — so every oil change, wash and scheduled service comes back to your shop.
A sample journey
- Brings the car in for service
- Receives a warranty card on Zalo
- Reminded of the next service
- Rebooks in the Mini App
Popular apps
Challenges
What’s holding growth back
Customers forget service dates
When nobody reminds them, they drive into the nearest workshop.
Vehicle history scattered
Notebooks and standalone software, disconnected from the customer profile.
Prepaid packages hard to track
Customers don’t know what’s left and the shop doesn’t know when to offer a renewal.
How CNV CDP helps
Four plays that make the biggest difference
Vehicle records & service reminders
Each customer is linked to their vehicles; journeys remind ahead of each service date.
Digital warranty cards
Issued and checked on Zalo, with reminders before warranties expire.
Prepaid service packages
Customers see remaining uses; renewal prompts as they run low.
Booking & service ratings
Book in the Mini App and collect a service-rating ZBS after each visit.
Metrics to watch
Measure what makes customers return
- Service return rate
- Bookings via Zalo
- Packages renewed
- Service rating
Real stories
What businesses like yours have done
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.