Customer data is an asset. We protect it like one.
From permissions to tracking, from APIs to payments — every layer of CNV CDP is designed so you control who sees what, who does what, and where data goes.
How data is protected
You own your data
Customer data belongs to your business. Export it to a file whenever you need from Import / export.
Role-based access control
Define roles, then assign accounts. One account per person so every action is attributable; limit journey activation to a few approvers.
Controlled API tokens
One named token per integration, revocable instantly if you suspect exposure — without disrupting other integrations.
Privacy-respecting tracking
Emails and phone numbers are encrypted before storage. Data is accepted only from declared domains with rate limits; rotating the key revokes the old one instantly. Passwords, card numbers and OTPs are never collected.
No custody of your money
Transfer confirmation only reads balance notifications. Money goes straight to your account; nobody can move, withdraw or view your balance.
Official Zalo channels
OAs connect through authorisation on Zalo’s own page. ZBS templates are approved by Zalo before sending; Mini App phone numbers are shared only with consent.
Scheduled backups
Data is backed up on a schedule, with warranty and maintenance on CNV Cloud infrastructure.
Safe operations
Journeys always start as drafts; failures are reported per step; early warnings before balances run out prevent wrong sends and half-finished runs.
Compliance
Helping you meet personal-data regulations
Vietnam’s Personal Data Protection Law sets clear requirements for consent, purpose and data-subject rights. CNV CDP gives you the tools to operate accordingly — legal responsibility towards end customers remains with the business using it.
- Consent-based capture: Zalo phone numbers only with consent; forms with explicit opt-in
- Least privilege: limit who can access customer data by role
- Controlled sharing: pushing audiences to ads is data sharing — only with a legal basis
- Look up and export data when customers ask
| Shared responsibility | Owner |
|---|---|
| Infrastructure, backups and platform maintenance | CNV |
| Access-control mechanisms, tracking encryption, token revocation | CNV |
| Granting the right access, disabling leavers’ accounts | Customer |
| Legal basis and end-customer consent | Customer |
| Data-collection notices on your website | Customer |
Need security documentation for IT or legal?
The CNV team can share infrastructure details, backup and access processes, and help complete vendor-assessment questionnaires.
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.