Beauty, spa & aesthetics
Keep clients engaged between treatments
Bookings, treatment packages, appointment reminders, sessions-remaining tracking and aftercare — automated on Zalo. Clients feel looked after, front desks make fewer calls and fewer packages go unfinished.
A sample journey
- Books in the Mini App
- Gets a reminder before the visit
- Receives aftercare
- Invited to renew at the right time
Popular apps
Challenges
What’s holding growth back
Missed appointments, abandoned packages
Every empty slot is revenue you never get back.
Front desks stuck on the phone
Confirming appointments one call at a time eats the shift.
No view of expiring packages
The perfect moment to offer a renewal slips by.
How CNV CDP helps
Four plays that make the biggest difference
Booking with day-before reminders
Clients book in the Mini App; a journey sends a ZBS reminder before the appointment.
Packages with sessions remaining
Clients see sessions left; renewals are prompted as packages run low.
Aftercare & reviews
Aftercare check-ins and a service-rating ZBS template, sent while the experience is fresh.
Spend-based membership tiers
Clear perks for high spenders and automatic congratulations on tier-up.
Metrics to watch
Measure what makes customers return
- Show-up rate
- Package renewal rate
- Post-service rating
- Revenue per client
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.