Clinics, healthcare & pharmacies
Continuous patient care, not just during the visit
Appointment booking, follow-up reminders, post-visit guidance and pharmacy membership — on Zalo, where patients already are. Data in one place, with strict role-based access.
A sample journey
- Books a visit on Zalo
- Gets an appointment reminder
- Receives post-visit guidance
- Reminded of the follow-up date
Popular apps
Challenges
What’s holding growth back
Missed follow-ups
Patients forget follow-up dates and clinics have no proactive channel to remind them.
Fragmented information
Reception, doctors and the pharmacy each hold a piece of the picture.
Sensitive data
Health data demands access control and compliance with personal-data regulation.
How CNV CDP helps
Four plays that make the biggest difference
Booking & ZBS reminders
Appointment reminders are transactional and reach patients who don’t follow your OA.
Appointment tables in Data Hub
Appointments, follow-up forms and survey responses live in custom tables wired into journeys.
Pharmacy membership
Points, tier offers and repurchase reminders for regularly used products.
Least-privilege access
Separate roles for reception, care and marketing; one account per person.
Metrics to watch
Measure what makes customers return
- On-time follow-up rate
- Appointments booked on Zalo
- Patients reachable on OA
- Post-visit feedback
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.