Food & beverage
Fill your quiet hours with regulars
Order, book a table, earn and redeem — all inside Zalo. CNV CDP links iPOS, KiotViet FnB and Misa CukCuk to your Mini App so every drink and every meal belongs to a customer — then brings them back with games, birthday treats and well-timed offers.
A sample journey
- Orders through the Mini App
- Earns a lucky-wheel spin
- Wins a voucher for next time
- Comes back within the week
Popular apps
Challenges
What’s holding growth back
Delivery-app customers aren’t yours
Orders arrive but the data stays with the platform, and every re-engagement costs a fee.
High frequency, small tickets
Hand-crafted care can’t keep up with hundreds of orders a day.
Chains lack one membership
Each outlet tracks points its own way, so members lose value when they switch branch.
How CNV CDP helps
Four plays that make the biggest difference
Order and book in the Mini App
Menus with toppings, cart, delivery or pickup — and Booking for tables.
Points you can explain in one line
“1 point per 10,000 VND, 100 points for a free drink” — across the whole chain.
Game turns with every order
Orders above a threshold earn a spin; prizes are vouchers for the next visit.
Buy-X-get-Y, birthdays, happy hours
Scheduled journeys send birthday treats on the day and invite guests in during quiet hours.
Metrics to watch
Measure what makes customers return
- Visits per member per month
- Customers returning within 30 days
- Share of orders on owned channels
- Voucher redemption rate
Real stories
What businesses like yours have done
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.