Retain & grow
Offers, points and tiers — alone or together — wired straight into automation: birthday gifts, tier-up congratulations and expiring-points reminders run themselves. The rewards catalogue connects Got It, UrBox and a cross-brand Reward Network.
Offers act immediately; points build the habit of returning; tiers create status worth keeping.
Connect Got It, UrBox and the Reward Network so members have more to redeem.
Share offers on the marketplace so other brands’ customers discover you.
Capabilities
Vouchers by category and brand; shared or unique codes; offer caps as a safety brake.
Earn rates, tier thresholds, per-tier benefits, automatic upgrades and periodic tier resets.
Merge rewards from every provider, track stock and redemptions, reconcile against supplier files, and see peak hours, top and slow-moving rewards.
A marketplace across businesses on CNV CDP: contribute your offers, pull partners’ offers into your catalogue. Every offer is reviewed by CNV.
Members redeem in the Mini App, on your website through the launcher, and get push notifications in the Loyalty App.
Birthday gifts, tier-up messages, expiring-voucher reminders and points recaps inside order messages.
How it works
Simplest to launch, quickest to show results.
Choose earn and burn rates carefully from day one.
Once you have enough spend data to tier sensibly.
So the programme never goes quiet.
Sample playbooks
Members feel the value of the programme.
Logging to Data Hub ensures each tier is celebrated only once.
Personal care that builds attachment.
Use a scheduled trigger — reaching a birthday is not a data change.
Lift redemption of offers already issued.
Customers already hold the offer — they just need a timely nudge.
FAQ
If you can’t state the benefit in one sentence — “1 point per 10,000 VND, 100 points for a free drink” — simplify it. Set tier thresholds from real spend distribution.
No. They are a ledger of what businesses contribute and take — not purchasable or withdrawable.
In your Zalo Mini App, on your website through the launcher, and vouchers are used at the store or channel of the contributing brand.
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.