Recover unpaid orders
Rescue orders that were placed but not paid.
Use ZBS: it’s transactional and reaches customers who don’t follow your OA.
- Trigger Order created
- Delay Wait 3 hours
- Condition Payment pending?
- Action Send ZBS payment reminder
Retain & grow
Sell on the same platform that knows your customers
Manage products, categories, orders and shipping — the transaction data that powers the whole platform. Customers pay by bank transfer in the Mini App and orders confirm themselves within seconds; the money lands directly in your account.
Key benefits
No more payment screenshots
Incoming money is matched to the right order through a pre-filled transfer reference.
Orders trigger journeys
Thank-you on payment, reminders for unpaid orders, review requests on delivery.
Keep the software you use
Sync with your current POS rather than forcing your team to switch.
Capabilities
Everything inside Commerce & Payments
Orders on three status tracks
Order, payment and delivery statuses are independent — a COD order can be “in transit” and still “awaiting payment”.
Products & catalogue
Products, product groups, topping groups and categories — enough for retail and F&B alike.
Shipping
Pickup, delivery or in-store, with delivery status tracking.
Automatic transfer confirmation
Zalo opens the banking app with the amount and order reference pre-filled; when money arrives the order marks itself paid. The link is read-only on balance notifications.
Payment & delivery partners
VNPay, MoMo, Alepay and Ahamove integrations from the Mini App & CDP bundle up.
Flexible selling models
Multi-store for chains, wholesale pricing, buy-X-get-Y, service packages and a top-up wallet.
3independent status tracks per order
Secondsfor a bank-transfer order to confirm itself
0intermediaries holding your money
How it works
4 steps to get going
-
1
Add products
Create them or sync from your POS.
-
2
Sell in the Mini App
Cart, shipping and offers.
-
3
Customers pay
Bank transfer, e-wallet or gateway.
-
4
Care runs itself
Confirmed orders kick off thank-you, review and repurchase journeys.
Sample playbooks
Put it to work with ready-made playbooks
Thank-you & review request
Collect reviews while the experience is fresh.
Put the condition before the delay so the 2 days start when the order is actually delivered.
- Trigger Order updated
- Condition Delivered?
- Delay Wait 2 days
- Action Send survey link
FAQ
Frequently asked questions
Is linking my bank account safe?
The link only reads balance notifications to match orders. Nobody can move, withdraw or view your balance, and you can unlink at any time.
What if an order doesn’t confirm?
The transfer history shows why — for example a reference edited by the customer — and what to do next.
Do I have to replace my POS?
No. Keep your POS as the order source and sync it into CNV CDP, which enriches the data and runs the care.
Ready to own your customer relationships?
Spend 30 minutes with a CNV specialist: see the platform on sample data for your industry and leave with a 7-day rollout plan.